Privacy Policy

Sketches Int Ltd ("we", "us", "our") operates Vouchermaker at vouchermaker.io. This Privacy Policy explains how we collect, use, and protect your personal data when you use our website and services.

1. Who we are

Data controller: Sketches Int Ltd
Address: D4, Braintree Industrial Estate, South Ruislip, London, HA4 0EJ, United Kingdom
Email: hello@vouchermaker.io

2. Information we collect

We may collect:

• Account information — name, email address, business details, and login credentials
• Campaign data — voucher designs, campaign settings, redemption records, and analytics
• Team and location data — staff names, branch details, and validation PIN assignments
• Billing information — transaction records and invoice details (payment card data is processed by our payment providers, not stored by us)
• Technical data — IP address, browser type, device information, and usage logs
• Communications — messages you send to our support team

3. How we use your information

We use personal data to:

• Provide and operate the Vouchermaker platform
• Generate vouchers, process payments, and fulfil print orders
• Enable staff validation and campaign reporting
• Send service-related emails (account, billing, fulfilment)
• Improve security, prevent fraud, and comply with legal obligations

4. Legal bases (UK GDPR)

We process personal data on the basis of:

• Contract — to deliver the services you request
• Legitimate interests — to operate, secure, and improve our platform
• Legal obligation — where required by law
• Consent — where you have opted in to optional communications

5. Sharing your data

We do not sell your personal data. We may share data with trusted service providers who help us run the platform (such as hosting, email delivery, and payment processing), subject to appropriate safeguards. We may also disclose data where required by law.

6. Data retention

We retain account and campaign data for as long as your account is active and as needed to provide the service, resolve disputes, and meet legal requirements. You may request deletion subject to our legal and operational obligations.

7. Security

We implement appropriate technical and organisational measures to protect your data. No online service can guarantee absolute security, but we work to safeguard information against unauthorised access, loss, or misuse.

8. Your rights

Under UK data protection law, you may have the right to access, rectify, erase, restrict, or object to processing of your personal data, and to data portability where applicable. You may also lodge a complaint with the Information Commissioner's Office (ICO).

To exercise your rights, contact us at hello@vouchermaker.io.

9. Cookies

We use essential cookies and similar technologies to keep you logged in and operate the platform securely. We may use analytics cookies to understand how the site is used. You can control non-essential cookies through your browser settings.

10. International transfers

Your data is primarily processed within the United Kingdom. If data is transferred outside the UK, we ensure appropriate safeguards are in place.

11. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be published on this page with an updated date.

12. Contact

For privacy enquiries, contact Sketches Int Ltd at hello@vouchermaker.io or via our Contact page.